What is Genesys?

Genesys is a leading Omni channel Customer Experience and Contact Center Solutions Company that is trusted by over 10,000 businesses worldwide. It sells both cloud-based and on-premises software to both mid and large-sized companies. For over 30 years, Genesys has been an essential business consulting, professional and managed services tool for customer experience.

Great customer experience is extremely important for any business to succeed. It leads to repeat visits and positive reviews. Good customer experience also reduces customer complaints and order returns, and leads to loyal and satisfied customers. Genesys can help you create a great customer experience on your website!

What Tekglide offers?

Tekglide Inc. has been providing premier consulting services focusing on computer-telephony integration for over 20 years. Our Chief Technology Officer, Arif H. Zaidy, also has a strong background in Relational Databases, CTI and IVRs. We implement solutions from companies like Avaya, Cisco and Genesys.

We work with both on premise and cloud-based technologies. Our services include system integration, application development and support. We create contact centers from the ground up as well as provide solutions based on your needs and budget. We also facilitate integration of CTI software products with various CRMs including PeopleSoft, SAP, Siebel, SalesForce and SugarCRM. We offer integration services with various Omni channel platforms such as Email, Chat, SMS, various social media platforms, and integration with other CTI platforms like NICE for call recording and Virtual Call Holding.

We also leverage different aspects of robotic process automation (RPA) for contact centers. We help customers migrate from on premise technologies to cloud-based platforms and vice versa.

Tekglide understands that satisfying customers can be challenging . Therefore, we provide performance enhancing features to empower your call center agents to wow your customers with amazing support.

Application Development and Support

Create contact centers from the ground up as well as provide solutions based your needs and budget.
Help migrate from on premise technologies to cloud-based platforms and vice versa.

Voice & Digital Channel Setup

Integrate IVR with various Omni channel platforms such as Email, Chat, SMS, and social media.
Connect customers to the right agent through phones and digital channels.
NICE (for call recording) and VHT (virtual call hold) integration

CRM Integration

Integrate CTI software products with various CRMs including PeopleSoft, SAP, Siebel, Sugar CRM, and SalesForce.
Support agents to engage and help valuable customers by quickly assess their needs.

Migration from On-Premise to Cloud

Migrate Genesys from on premise to cloud-based platforms and vice versa.
Migrate our customers from other dominant CTI platforms like Avaya, Cisco, Lucent, etc, to Genesys.

Reporting

Build custom reports to monitor operational performance for effective and efficient team and cost management.
Collect and organize customer feedback to help improve services and performance.