What is Genesys?
Genesys is a leading Omni channel Customer Experience and Contact Center Solutions Company that is trusted by over 10,000 businesses worldwide. It sells both cloud-based and on-premises software to both mid and large-sized companies. Over 30 years, Genesys has become an essential business consulting, professional and managed services tool for an utmost customer experience.
Good CX simultaneously reduces the friction of customer complaints and order returns and it also make customers loyal and more satisfied. If you value your CX, you will value Genesys. Delivering a great customer experience is extremely important for any business to succeed. The better experience customers have, the more repeatedly they visit your site and leave positive reviews.
(Cloud / On-Premises)
What Tekglide offers?
Tekglide Inc. has been providing premier consulting services focusing primarily on Computer Telephony Integration for over 20 years. Our Chief Technology Officer, Arif H. Zaidy, is a skilled individual in the field of Computer Telephony Integration with a strong background in Relational Databases, CTI and IVRs. Some of the companies whose solutions we implement include Avaya, Cisco and Genesys.
We work with both on premise and cloud based technologies. Our services include system integration, application development and support. We create contact centers from ground zero as well as provided solutions based on their bandwidth and need. We also facilitate integration of CTI software products with various CRMs including PeopleSoft, SAP, Siebel, SalesForce and SugarCRM. We offer integration services with various Omni channel platforms such as Email, Chat, SMS, and Social Media and integration with other CTI platforms like NICE (https://www.nice.com/engage/omnichannel-interaction-recording/) for call recording and Virtual Call Hold (https://www.genesys.com/collateral/virtual-hold-for-genesys).
We also include leveraging different aspects of robotic process automation (RPA) as they relate to contact centers. We also help customers migrating from on premise technologies to the cloud based platform and vice versa. We believe in customer retention and loyalty and deliver solutions keeping that in mind.
Tekglide understands that with time it is getting challenging to have satisfied customers. Therefore, we provide following performance enhancing features to empower your call center agents so that they can give your customers an experience so pleasant they will never forget.
Application Development and Support
– Create contact centers from ground zero as well as provide solutions based on their bandwidth and need.
– We also help customers migrate from on premise technologies to the cloud based platform and vice versa.
Voice & Digital Channel Setup
– Integration services of IVR with various Omni channel platforms such as Email, Chat, SMS, and Social Media.
– Connects customers to the right agent through phones and digital channels.
– NICE (for call recording) and VHT (virtual call hold) integration.
– Facilitate integration of CTI software products with various CRMs including PeopleSoft, SAP, Siebel, Sugar CRM, and SalesForce.
– Great feature for agents to engage and assist valuable customers by quickly accessing their needs.
– Build custom reports to monitor operational performance for effective and efficient team and cost management.
– Put yourself in your customers’ shoes! This is important as you need to know what customers think of your organization.
Migration form On-Premise to Cloud
– Migrate Genesys on premise customers to the cloud based platform and vice versa.
– Help migrate our customers from other dominant CTI platforms like Avaya, Cisco, Lucent, etc to Genesys.