Using Shopify Analytics to Boost Customer Loyalty

Using Shopify Analytics to Boost Customer Loyalty

Shopify Analytics is a powerful tool that you can use to track Shopify customers’ behavior, analyze sales data, and boost organic traffic and customer loyalty. It provides a range of metrics that you can use to measure the performance of your website over time. 

Customer loyalty is crucial for your Online Store 2.0 shopify. Customer loyalty is vital for long-term business success, representing customer trust and commitment. Happy customers are more likely to become your loyal customers.

For online store success, entrepreneurs must understand their eCommerce store’s performance and marketing effectiveness. Tracking customer behavior and engagement is easier than ever with eCommerce platforms like Shopify. This blog will explore how to use Shopify Analytics to optimize customer loyalty. Experience brand elevation and growth with Tekglide’s Shopify Development Services launch.

Shopify Analytics

Shopify Analytics

Some of the key features of Shopify Analytics include:

  1. Sales and Revenue Data

You can access a detailed overview of sales data, including revenue, average order value, and several orders. This data can track performance over time and identify trends and patterns.

  1. Customer Data

Businesses can track customer behavior. Companies can track customer locations, referral sources, and product interests. Companies can use this data to segment customers. It helps measure customer loyalty and create targeted marketing campaigns.

  1. Traffic Data

You can access a detailed overview of traffic data, including the number of visitors, where they came from, and which pages they viewed. You can use this data to identify which marketing channels we drive the most traffic and conversion.

  1. Product Data

Businesses can track product data, including the number of products sold, the average price, and the profit margin for each product. Companies can use this data to identify best-selling products and optimize inventory levels.

  1. Customizable Dashboards

Online Store 2.0 Shopify Insights offers customizable dashboards for businesses to create a custom data view. Companies can configure dashboards to show the most relevant data.

  1. Data Export

Shopify stores can export data in CSV format, making it easy to analyze data in Excel or other spreadsheet software.

  1. Integration with other tools

Integrating Shopify insights with other tools, such as Google Analytics, enables eCommerce businesses to get a complete view of their data.

How to Access and Navigate Shopify Analytics

To access Shopify Insights, log in to your Shopify account and navigate to the “Analytics” section in the left sidebar. You can view various reports and metrics, such as sales, traffic, and customer data. You can also customize the date range for the data you want to view and export it to a CSV file.

Dashboards provide snapshots of the most critical metrics from your eCommerce store. To navigate the analytics dashboard, you can switch between different report types. Reports provide eCommerce store owners with more in-depth details of your Shopify store’s performance over time. For example, a live view feature offers a picture of your website at the current moment or the previous day. Filter options enable you to refine the data you’re viewing, and the action buttons allow you to export data or view more detailed reports. Additionally, you can use the date picker to change the date range for the data you’re viewing, and you can use the segments to view data for specific groups of your Shopify customers or products.

Identifying and Tracking Key Metrics

The three most important metrics used in Shopify are:


Sales is a measure of your total sales. It can be by a sales channel or by each sales channel. Total sales include your store’s product sales, shipping, and tax. They do not include discounts and returns.


A session is a continuous period of your Shopify customer’s activity on your eCommerce website. It measures the website’s popularity and the success of your marketing efforts. A session ends after 30 minutes of inactivity. It means that one user can have many sessions on a website daily, measured as different sessions.


The conversion rate is the total number of purchases divided by the total number of sessions at a Shopify store. For example, if you have two thousand sessions on your website and two hundred leads to sales, your conversion rate is ten percent.

Average Order Value

The average order value is the number of orders divided by the number of your Shopify customers. The Shopify insights provide graphs showing the order value over time. A higher order value means you get more revenue from each customer. You can increase this metric by upselling or cross-selling products.

Returning Customers Rate

Returning customers rate measures the percentage of Shopify customers who have made more than one buy from your store. A high percentage of repeat customers is a good indicator of customer loyalty. For example, if you have 100 customers visiting your website, 10 of them have visited your store over a previous period. Then your store’s return rate will be 10 percent. It is easier to sell to an existing customer than to get a new one.

Customer Loyalty Analytics

Analyzing Shopify Insights data reveals patterns and trends in customer behavior, engagement, and sales. Use this information to enhance the Shopify customer experience and boost loyalty.

One way to interpret customer loyalty analytics data is to segment it and look at specific groups of customers. For example, look at customers who have made many purchases versus those who have only made one. It can help you understand which customers are more likely to be loyal and what factors drive their behavior. You can use the data from the analytics to compare how well your Shopify store performs against industry standards. It helps store owners identify which areas of their business need to improve. Finally, rather than only looking at the metrics, it is a must to understand the reason behind the changes in data. It helps eCommerce store owners to make data-driven decisions. Hence, they can provide their Shopify customers with a better user experience.

Optimize Customer Experience with Shopify Insights

You can use the data to optimize your customer’s experience in several ways:

  • Track customer behavior: Such as buying history, browsing, and campaign engagement. Use Shopify Insights to customize marketing and customer service.
  • Personalize customer experience: Personalize customer experiences using Shopify data. Recommend products and send personalized emails.
  • Use segmentation: Segment your audience based on customer data. Customize marketing efforts to specific groups like repeat or high-value customers.
  • Measure Retention: Track retention rate and customer lifetime value to measure loyalty efforts and improve.

12 unique business ideas

Here are 12 unique business ideas for leveraging Shopify Analytics to boost organic traffic:

  1. Use analytics to suggest personalized products based on customer preferences and buy history.
  2. Use analytics for targeted email campaigns with discounts or promotions for loyal customers.
  3. Create loyalty programs based on analytics, rewarding repeat customers with exclusive discounts.
  4. Segment customers using analytics for targeted marketing messages.
  5. Use analytics to identify product combinations and create bundles for repeat purchases.
  6. Offer loyal customers early access to new products or promotions based on their buy history.
  7. Personalize messaging with analytics, addressing customers by name and referencing past purchases.
  8. Highlight positive feedback by showcasing customer reviews on your website using analytics.
  9. Use analytics to identify cart abandoners and send reminders or offers to complete their buy.
  10. Use analytics to improve customer satisfaction and customize services.
  11. Create VIP customer tiers based on analytics, offering exclusive benefits to top spenders.
  12. Use predictive analytics to expect customer demand and ensure you have the right products in stock to meet their needs.
  • Tekglide: Your One-Stop Shop for Comprehensive Shopify Store Solutions

Tekglide is a Shopify development company offering complete solutions for store owners. Our Shopify expert developers manage custom design, development, and ongoing maintenance and support. They have the skills and experience to cater to all your eCommerce needs. With us on your side, you can rest assured that your Shopify store will run smoothly and efficiently. The seamless experience will leave your Shopify customers happy. This allows you to focus on growing your business.


Shopify Analytics lets you understand your Shopify customers. You learn why your visitors are coming to your website and their behavior. It is an excellent tool for accessing first-party data. It allows you to track customer behavior. You can segment the customer base and create targeted marketing campaigns. You can also optimize the checkout process, check mobile performance, and measure progress. It provides key metrics for data-driven decisions, boosting conversions and store performance. Enhance your brand’s online presence with Tekglide’s Shopify expert developers and development services.